FAQ

For all questions please get in touch with us: support@therawnotion.com

REFUNDS, RETURNS & EXCHANGES

Basic Refund Policy

There are 2 types of items The Raw Notion sells, and we have 2 slightly different Refund Policies:

  • Retail Items: These have a full 60-day refund guarantee in USA. EU 14-day refund guarantee. Rest of the world 60-day refund guarantee. If you don't like the item or it is defective, we will either replace it at no cost to you, or you can send it back to us for a full refund.
  • Free Promotional Items: Due to the nature of these free promotional items, there is no refund applicable because customers are not paying for the item. Customers pay for shipping, but that cost is not refundable because it goes towards actually shipping the item.

For all applicable returns, please contact support@therawnation.com

 

SHIPPING

How much is shipping?

This depends on the product ordered, the total weight, and where we're shipping to.

Our standard shipping cost is $3.95 unless you order a large amount of weight. On FREE promotional items shipping starts at $3.95 - $8.95 (depending on the size of the item and your specific location).


Do you ship internationally?

Yes, we ship to every country in the world.

How do I track my package?

You can check on the status of your order at any time. Simply enter the details of your order here >> https://therawnotion.com/apps/trackorder


How long does it take for an order to arrive?

This depends on the product ordered & your location.

USA delivery - 1-3 weeks.

EU delivery - 1-3 weeks.

Rest of the world delivery - 1-3 weeks.

Items ship via USPS (or other delivery services) and all have tracking numbers.

There are no additional taxes or fees that should be paid.

If you're still not sure, just email us. We're happy to help.


I ordered 2+ items, but only received one... where' my order?

Since a lot of our items are custom made by multiple manufacturers, when you order multiple items at a time, they may be shipped separately. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way.


Where do your items come from?

The Raw Notion is all about bringing you unique and specialty items that you won't find anywhere else. So we source items from all over the world. While some of our items do come from the US, there are many items that are simply not available stateside. To keep a diverse group of products you will love, we go far and wide to find the best manufacturers designing the coolest stuff.


STILL HAVE QUESTIONS?

Sure, no problem! Just email us at support@therawnotion and we'll get back to you right away.